Returns & Exchanges

We want you to be fully satisfied with your Google hardware and accessories. If you change your mind, you can return most items within 15 calendar days of delivery for a full refund.

1

Check Eligibility

Visit your Order History to confirm your items are within the standard 15-day return window or the extended holiday period if applicable.

2

Prepare Your Package

Include all original packaging, manuals, and accessories that came with your device to ensure a successful refund process.

3

Print Shipping Label

Generate and print your prepaid return shipping label from the Google Store portal and securely attach it to the outside of your box.

4

Ship and Track

Drop off your package at an authorized carrier location and keep your tracking number until your refund is processed within 14 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing