Frequently Asked Questions
Everything you need to know about shopping the Google Store.
What shipping options are available?
We offer several shipping speeds, including standard, expedited, and priority delivery. Free standard shipping is often available for qualifying orders over a certain amount.
How do I return a product?
You can return most items within 15 calendar days of receiving them (30 days for Nest products). Simply visit your order history to start a return and print a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. You can also pay using Google Pay or apply for Google Store Financing.
Can I track my order status?
Yes, once your order ships, you will receive an email with a tracking number. You can also check your real-time status by logging into your account and selecting 'Order History'.
What is the warranty policy for hardware?
Most Google hardware products come with a one-year limited warranty that covers manufacturing defects. You can also purchase Preferred Care for extended coverage and accidental damage protection.
Do you offer price matching?
If you find a lower price on a qualifying device from a select major retailer within your return window, we may be able to match the price. Contact our support team for verification.